1. How do I care for my extensions?
- All of the hair in the Hair Extension Defined Collection is human. We go through extensive cleaning of the hair before our product is shipped. You can wash and condition the hair and care for it as if it were your own. Our Love Me So Natural hair has two heat-free products: DO NOT apply heat to Afro Kinky and Wet & Wavy. If you apply heat to the Afro Kinky and Wet & Wavy, you will destroy the quality. You CAN apply heat or straighten Relaxed Texture Straight and Relaxed Texture Body Wave of our our Love Me So Natural Collection. Every hair in our Love Me So Silky Collection is heat safe; you can apply heat, straightening and curling irons to our Love Me So Silky hair.
2. Do I have to wash the hair before using it?
- No, you do not have to due to the fact that Hair Extensions Defined does a thorough job of washing and processing the hair. However, if you want to, you definitely can do so.
3. Do you sell clip-in extensions?
- Not at this time but they are coming soon.
4. Do you sell customized wigs?
5. Do you ship outside the U.S?
- Yes. Shipping charges may vary.
6. How long will my extensions last?
- Extensions will last up to a year or more, depending on how you care for the hair. See question 1.
7. What’s a bundle?
- A bundle is 4 ounces of hair. We ship our hair in bundles. We recommend at least 2 bundles for the average person, which is a total of 8 ounces.
8. How much hair should I purchase?
- You would normally need 2 bundles of hair for a full head weave or wig. One bundle is recommended for clip-in extensions.
9. What type of Hair do you use?
- Our product is made up of 100% virgin Indian & Malaysian & Brazilian human hair.
10. Do you have synthetic hair as well?
11. Can I apply heat to my hair extensions?
- You can apply heat to all the hair in our Love Me So Silky Collection hair. However, please see individual product description for more information. Some Love Me So Silky Collection will lose its original wave after too much straightening. You CANNOT apply heat to Afro Kinky or Wet & Wavy of our Love Me So Natural Collection--doing so will ruin the quality of the hair.
12. Can you dye the hair extensions?
- You can lighten and color all of the Hair Extensions Defined hair.
13. Can I amend an order?
- Once payment has been received, you cannot amend the order.
14. Can I cancel an order?
- Yes, you may cancel an order within 3 hours before payment clears.
15. Payment Options
- We accept payment via PayPal.
16. Help with a promo code
- Is not available at this time.
17. When do you take payment?
- We take payment at the time of placing an order..
18. U.S. Standard Shipping:
- 3 - 5 Business days.
19. U.S. Express Shipping:
- 2 Days
20. Expedited Shipping:
- To Canada, 4-7 business days with tracking number.
- To UK, Europe, and Australia: 6-14 business days with tracking number
- Once the product has been opened, you can NOT return or get a refund
- We only except returns if our product has not been opened and if it is in the original packaging
- Once you have paid for your order, under no circumstances are there any refunds.
- No exchanges available
23. Do you have a store?:
- No, we do not have a store. We are located in the Los Angeles, California area, and we sell our hair online. However, we do have a pick up location if you are in the Los Angeles area. *By request only*